Shockwave Media

Australian AI engineering studio Est. 2015

Custom AI systems, engineered for production.

Shockwave Media is an Australian engineering studio that designs, builds and supports AI systems — LLM applications, agents and knowledge platforms — together with the web and mobile software around them.

Book a consultation Capability statement (PDF)
Illustrative example of an AI agent run: the agent searches policy documents, queries a finance system, drafts reminder emails, waits for a person to approve them, then answers with its sources. Every step is logged.
Established
2015
Years in business
11+
Entity
Shockwave Media Pty Ltd
ABN
26 606 414 493
Based in
NSW, Australia

What we build

AI is our core work.

We take AI from idea to dependable production system — scoped to a real business outcome, integrated with your data, and engineered to be secure, observable and maintainable.

01

Custom AI systems

End-to-end AI solutions designed around a specific process or decision — from data pipelines and models to the interfaces people use every day.

Explore 02

LLM applications

Assistants, copilots and natural-language interfaces built on large language models, with prompt management, evaluation and cost controls.

Explore 03

AI agents

Agents that use tools, call your APIs and complete multi-step tasks — with clear permissions, approval steps and full audit trails.

Explore 04

RAG & knowledge systems

Retrieval-augmented search and answers over policies, documents and records, with source citations and access-aware retrieval.

Explore 05

Model integration & fine-tuning

Selecting, integrating and adapting models — hosted or private — and fine-tuning where it measurably improves quality, latency or cost.

Explore 06

AI automation

Document processing, classification, extraction and workflow automation that removes manual effort between systems.

Explore

Supporting capability

  • Web platforms & portals
  • Mobile apps
  • Data & integrations
  • Discovery & UX
  • Support & maintenance

The platforms around your AI — built and supported by the same team. See platforms →

How it fits together

One system, end to end.

Every AI system we deliver follows the same shape: a request enters through an interface, an agent plans the work, retrieval and tools ground it in your data, and governance applies at every layer.

  • Request path
  • Governance across every layer

Explore AI systems

  1. L1InterfacesWeb apps · mobile · chat · APIs
  2. L2Agents & orchestrationPlanning, tools, workflows, approval steps
  3. L3Knowledge & retrievalRAG over documents, records and data
  4. L4ModelsHosted, private or fine-tuned LLMs
  5. L5Your systems & dataCRM, ERP, databases, files

How we deliver

From use case to production — and beyond.

AI projects fail when they stall at the demo. Our delivery model is built to get from use case to production, then keep improving after launch.

Our approach in detail

  1. 01

    Align & scope

    We clarify outcomes, constraints and success metrics before building — including the data available and the risks to manage.

  2. 02

    Design & architecture

    We map the UX, data and stack so delivery stays predictable: model choice, retrieval design, integration points and evaluation criteria.

  3. 03

    Build & iterate

    Fast sprints, clear communication and QA checkpoints throughout — with AI output measured against agreed test sets, not impressions.

  4. 04

    Launch & support

    Release safely, monitor performance, then scale with confidence — tracking quality, cost and usage in production.

Security & governance

Responsible AI, designed in from the start.

For enterprise and government teams, how an AI system is controlled matters as much as what it does.

01

Data stays in your control

Architectures that keep sensitive data within your environment, with deployment options to suit your data-residency requirements.

02

Access-aware by design

Role-based access, least-privilege service accounts, and retrieval that only returns what each user is entitled to see.

03

Evaluated, not assumed

Test sets, accuracy and safety checks before release, and ongoing monitoring for drift, cost and failure modes.

04

Humans in the loop

Approval steps for consequential actions, clear escalation paths, and full audit logging of prompts, sources and outputs.

05

Privacy obligations

Built with the Australian Privacy Principles in mind, with privacy input at design time wherever personal information is involved.

06

Explainable to owners

Each system is documented — what it does, which models and data it uses, its known limits — so the people accountable for it can explain it.

See the guardrails in action

Government & procurement

Tender-ready.

The details evaluators ask for, in one place: company facts, capabilities, delivery approach, policies and registrations. Procurement enquiries come through the enquiry form.

Supplier information Procurement enquiry
Legal entity
Shockwave Media Pty Ltd
ABN
26 606 414 493
ACN
606 414 493
GST
Registered since 1 July 2015
Government delivery
Australian-based staff · Australian hosting & data
Supplier registrations
buy.nsw · VendorPanel · AusTender
Policies
WHS · Modern slavery · Privacy · InfoSec · Supplier code (PDF)
Accessibility
WCAG 2.2 AA as the delivery target
The Shockwave Media office building

About

Engineering built for the real world.

We operate as a long-term technical partner — aligning engineering decisions with business strategy, growth and operational reality. Rather than operating as a traditional agency, we stay accountable for the systems we build, long after launch.

  • Reliable execution
  • Clear communication
  • Built to scale
  • Performance & security first
  • Long-term maintainability

About Shockwave

Ways to work with us

Engagement models.

Standard engagement

Fixed-scope or ongoing delivery for established organisations that want execution and long-term support.

  • AI systems, web & mobile
  • Maintenance + iteration
  • Clear scope + timelines

Hybrid model

Reduced cash plus an equity component — keeping momentum while aligning incentives on outcomes.

  • Defined terms up front
  • Shared risk, shared upside
  • Predictable delivery cadence

Equity partnership

For validated ideas that need senior engineering leadership to scale into a production-grade platform.

  • Milestone-based delivery
  • Clear commercial pathway
  • Architecture + build leadership

Compare engagement models

Contact

Exploring an AI initiative?

Tell us what you want to achieve. Your enquiry goes straight to our team, and we’ll come back with a clear, practical next step. We aim to respond within one business day.

  1. 01Send your enquiry using the form.
  2. 02We review it and reply to arrange a consultation.
  3. 03We scope the opportunity and propose a way forward.