Australian AI engineering studio Est. 2015
Custom AI systems, engineered for production.
Shockwave Media is an Australian engineering studio that designs, builds and supports AI systems — LLM applications, agents and knowledge platforms — together with the web and mobile software around them.
- Established
- 2015
- Years in business
- 11+
- Entity
- Shockwave Media Pty Ltd
- ABN
- 26 606 414 493
- Based in
- NSW, Australia
- LLM applications
- AI agents
- Retrieval-augmented generation
- Tool calling
- Vector search
- Fine-tuning
- Evaluation harnesses
- Guardrails
- Human-in-the-loop approvals
- Document AI
- Private model hosting
- Access-aware retrieval
- Observability
- Audit logging
- Web & mobile platforms
What we build
AI is our core work.
We take AI from idea to dependable production system — scoped to a real business outcome, integrated with your data, and engineered to be secure, observable and maintainable.
Custom AI systems
End-to-end AI solutions designed around a specific process or decision — from data pipelines and models to the interfaces people use every day.
Explore 02LLM applications
Assistants, copilots and natural-language interfaces built on large language models, with prompt management, evaluation and cost controls.
Explore 03AI agents
Agents that use tools, call your APIs and complete multi-step tasks — with clear permissions, approval steps and full audit trails.
Explore 04RAG & knowledge systems
Retrieval-augmented search and answers over policies, documents and records, with source citations and access-aware retrieval.
Explore 05Model integration & fine-tuning
Selecting, integrating and adapting models — hosted or private — and fine-tuning where it measurably improves quality, latency or cost.
Explore 06AI automation
Document processing, classification, extraction and workflow automation that removes manual effort between systems.
ExploreSupporting capability
- Web platforms & portals
- Mobile apps
- Data & integrations
- Discovery & UX
- Support & maintenance
The platforms around your AI — built and supported by the same team. See platforms →
How it fits together
One system, end to end.
Every AI system we deliver follows the same shape: a request enters through an interface, an agent plans the work, retrieval and tools ground it in your data, and governance applies at every layer.
- Request path
- Governance across every layer
- L1InterfacesWeb apps · mobile · chat · APIs
- L2Agents & orchestrationPlanning, tools, workflows, approval steps
- L3Knowledge & retrievalRAG over documents, records and data
- L4ModelsHosted, private or fine-tuned LLMs
- L5Your systems & dataCRM, ERP, databases, files
How we deliver
From use case to production — and beyond.
AI projects fail when they stall at the demo. Our delivery model is built to get from use case to production, then keep improving after launch.
- 01
Align & scope
We clarify outcomes, constraints and success metrics before building — including the data available and the risks to manage.
- 02
Design & architecture
We map the UX, data and stack so delivery stays predictable: model choice, retrieval design, integration points and evaluation criteria.
- 03
Build & iterate
Fast sprints, clear communication and QA checkpoints throughout — with AI output measured against agreed test sets, not impressions.
- 04
Launch & support
Release safely, monitor performance, then scale with confidence — tracking quality, cost and usage in production.
Security & governance
Responsible AI, designed in from the start.
For enterprise and government teams, how an AI system is controlled matters as much as what it does.
Data stays in your control
Architectures that keep sensitive data within your environment, with deployment options to suit your data-residency requirements.
Access-aware by design
Role-based access, least-privilege service accounts, and retrieval that only returns what each user is entitled to see.
Evaluated, not assumed
Test sets, accuracy and safety checks before release, and ongoing monitoring for drift, cost and failure modes.
Humans in the loop
Approval steps for consequential actions, clear escalation paths, and full audit logging of prompts, sources and outputs.
Privacy obligations
Built with the Australian Privacy Principles in mind, with privacy input at design time wherever personal information is involved.
Explainable to owners
Each system is documented — what it does, which models and data it uses, its known limits — so the people accountable for it can explain it.
IT services
Your whole IT stack, one team.
Alongside our AI work, we run the everyday technology a business depends on, from the domain name and inbox to the laptop on each desk. One team scopes it, sources it, sets it up and supports it, so you have a single point of contact instead of five suppliers.
Domains, DNS & email
The foundations your brand and communication run on, set up properly and documented.
- Domain registration, transfers and renewals
- DNS management and migrations
- Business email on Google Workspace or Microsoft 365
- SPF, DKIM and DMARC so your mail gets delivered
- Mailbox migrations, shared inboxes and aliases
Websites & hosting
Fast, accessible websites and the infrastructure behind them, kept patched and monitored.
- Website design, build and content management
- Managed hosting with Australian hosting options
- SSL certificates, CDN and performance tuning
- Uptime monitoring, updates and security patching
- Site migrations between hosts
Computers, screens & peripherals
The right hardware for each role, specified to fit the work and the budget.
- Laptops and desktops for office and field teams
- Monitors, docking stations and multi-screen desks
- Keyboards, headsets, webcams and meeting-room gear
- Printers, scanners and accessories
- Refresh planning for ageing equipment
Procurement & logistics
We source, deliver and install, so new equipment arrives ready to use.
- Sourcing and quoting from established suppliers
- Delivery coordination to one site or many
- Unboxing, imaging and on-site installation
- Asset records for every device
- Secure retirement and data wiping of old hardware
Networks, Wi-Fi & devices
Reliable connectivity and devices that are set up to your standard from day one.
- Office networks, switching and Wi-Fi coverage
- Firewalls, VPN and secure remote access
- Device setup, accounts and app installs
- Staff onboarding and offboarding
- Mobile device management
Security, backup & support
Ongoing care, so problems are prevented, and fixed fast when they do happen.
- Multi-factor authentication and access reviews
- Endpoint protection and patch management
- Automated backups with tested restores
- Help desk support for your staff
- Ongoing management and IT planning
Whether you need one new laptop, an office fit-out or someone to run your IT from now on, tell us what you need. We'll scope it, give you a clear quote and handle it from start to finish. And because the same team builds our AI systems, your IT is ready for what comes next.
About
Engineering built for the real world.
We operate as a long-term technical partner — aligning engineering decisions with business strategy, growth and operational reality. Rather than operating as a traditional agency, we stay accountable for the systems we build, long after launch.
- Reliable execution
- Clear communication
- Built to scale
- Performance & security first
- Long-term maintainability
Ways to work with us
Engagement models.
Standard engagement
Fixed-scope or ongoing delivery for established organisations that want execution and long-term support.
- AI systems, web & mobile
- Maintenance + iteration
- Clear scope + timelines
Hybrid model
Reduced cash plus an equity component — keeping momentum while aligning incentives on outcomes.
- Defined terms up front
- Shared risk, shared upside
- Predictable delivery cadence
Equity partnership
For validated ideas that need senior engineering leadership to scale into a production-grade platform.
- Milestone-based delivery
- Clear commercial pathway
- Architecture + build leadership
Contact
Exploring an AI initiative?
Tell us what you want to achieve. Your enquiry goes straight to our team, and we’ll come back with a clear, practical next step. We aim to respond within one business day.
- 01Send your enquiry using the form.
- 02We review it and reply to arrange a consultation.
- 03We scope the opportunity and propose a way forward.